Refund Policy

We want you to love your custom graduation teddy bear or memorabilia items. Because each product is made to order and personalised, we kindly ask customers to review all details carefully before completing their purchase.

🎓 Custom & Personalised Items

All items are custom‑made, therefore:

  • All sales are final

  • We do not offer refunds or exchanges for change of mind, incorrect personalisation details, or ordering errors

  • If you notice a mistake after ordering, please contact us immediately at graduationbearco@gmail.com — if production has not yet begun, we may be able to amend your order


🛠️ Damaged or Defective Items

If your order arrives damaged or with a manufacturing defect, we will happily replace it.

To process a replacement, please email us within 7 days of delivery with:

  • Your order number

  • Clear photos of the damage or defect

  • A brief description of the issue

Once verified, we will arrange a replacement at no additional cost.


📦 Lost Packages

If your package appears lost in transit:

  • We will open an investigation with the courier

  • A replacement or refund can only be issued after the courier confirms the package is lost

  • Packages marked as delivered by the courier are not eligible for refunds

For lost‑package support, please email graduationbearco@gmail.com with your order number and tracking details.


❗ Non‑Refundable Situations

Refunds cannot be issued for:

  • Incorrect shipping addresses provided by the customer

  • Uncollected packages returned to sender

  • Delays caused by customs, weather, or courier issues

  • Items marked as delivered by the courier

  • Personalization errors submitted by the customer


đź’¬ Questions?

We’re always here to help. Reach out anytime at graduationbearco@gmail.com.